Kieran F. Noonan

Group Operations Director
& COO

Strategy, process excellence, post-M&A integration and revenue operations. MBA, Lean Six Sigma Black Belt, trilingual.

Open to executive opportunities
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£345k

BPM software agreement, 500 users

18%

Avg YoY supplier renewal saving

20%

Operations efficiency improvement

12

Six Sigma Green Belts trained

3

Post-M&A integrations led

5

Countries across Europe

Career Summary

Operations director and business architect with a track record of scaling operating models through M&A, standardising process architecture across geographies, and installing revenue operations controls that protect margin. Combines strategic thinking with hands-on delivery — equally comfortable presenting to a board and mapping a process at a desk. Trilingual (English, German, French). Open to permanent, interim and consulting executive mandates in the UK and Europe.

Experience

Operations Manager

StartUp Continuity

Dec 2022 – Present

Strategy, digital transformation and operations leadership for a growth-stage technology business.

  • Strategy formulation, roadmap design and OKR deployment with board-level reporting
  • Digital transformation programmes: process architecture, tooling strategy and operating model redesign
  • Post-M&A integration: offshore team onboarding, knowledge transfer and process standardisation across sites
  • Regional operations oversight, KPI design, governance cadence and performance reporting
  • Change management across product, engineering, delivery and support functions

Process Excellence Manager, Europe

Ardagh Group

May 2023 – Mar 2024

Built the process excellence function for a FTSE 250 global packaging manufacturer across 5 European countries.

  • Designed an interconnected process library to standardise back-office operations across European functions, trade desks and offshore centres
  • Established business architecture discipline: capability models, E2E process maps and governance frameworks
  • Led BPM tooling procurement (£345k, 4-year agreement, 500 users) including vendor selection, negotiation and implementation
  • Built and ramped a cross-functional process community spanning 5 countries and 4 business functions

Group Operations Director

BluPrintX

Aug 2020 – Dec 2022

Operations leadership for a global professional services firm scaling through M&A.

  • Global operations standardisation across 3 regions: process harmonisation, system consolidation and KPI frameworks
  • Designed and implemented a Time & Materials revenue recognition model with process design, training, automation and ERP integration
  • Post-M&A operational scaling: integrated 3 acquired entities into a single operating model within 12 months
  • ISO-compliant quality management system: design, documentation and internal audit programme
  • Group-wide KPI pack, reporting cadence and performance management framework for the executive team

EMEA Delivery Manager

BluPrint Global

Oct 2018 – Aug 2020

Consulting delivery leadership across EMEA with P&L accountability.

  • Managed a portfolio of consultancy engagements across EMEA with P&L accountability and resource planning
  • PMO design and governance for a multi-workstream transformation programme across finance, legal and operations
  • Contractor team leadership, service delivery framework design and strategic account escalation
  • Improved reporting accuracy and operational efficiency by 20% year-on-year

Business Process Architect

BluPrint Global

Jun 2017 – Oct 2018

Process architecture and software implementation for Fortune 500 banking clients.

  • Process mapping, workflow design and software implementation for Fortune 500 banking clients
  • E2E process documentation and future-state design workshops across front, middle and back-office
  • Trained and mentored 12 colleagues to Six Sigma Green Belt certification

Business Process Architect

ServiceSource

Nov 2012 – Jan 2018

Process architecture for technology subscription renewal operations across EMEA.

  • E2E process mapping and client workshops for technology subscription renewal operations across EMEA
  • Renewal model design, risk communication frameworks and data-driven process analysis
  • Green Belt mentoring programme: curriculum design, training delivery and candidate assessment

I am currently open to executive-level opportunities — permanent, interim or consulting — in operating model design, process excellence, post-M&A integration, revenue operations or business architecture.

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